Return & Refund Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.

Change-of-mind returns are not accepted. Returns are only accepted for eligible issues such as incorrect sizing supplied by us, defective/damaged items, or an incorrect item being received.

Before placing an order, customers are advised to carefully check the size guide provided on the relevant product page and select their size accordingly. Please refer to the size guide on the product page before purchasing, as sizing can vary between products.

To start a return, please contact us at kumratfashion@gmail.com before sending the item back. If your return request is approved, we will provide you with the return address and instructions by email.

Items returned without contacting us first and receiving return instructions will not be accepted.

Size Issues

If you receive the correct product but the size does not fit because the wrong size was selected by the customer, this will be considered a customer size-selection issue.

In such cases, the customer is responsible for all return shipping costs.

For this reason, please carefully review the size guide available on the product page before placing your order.

Damaged, Defective or Incorrect Items

Please inspect your order immediately after receiving it and contact us as soon as possible if:

• The item arrives damaged or defective.
• You receive the wrong item.
• The item has an issue that was not caused by normal use or wear.

Please provide clear photographs or videos showing the issue so that we can evaluate the case.

If the item is confirmed to be damaged, defective, or incorrectly supplied, the company will cover the applicable return shipping cost.

If the issue is confirmed and the return is approved, we will provide the return address and instructions by email.

We do not offer refunds solely because an item is found to be damaged. In an approved damage/defect case, the item may be returned to us for review and appropriate resolution.

Return Address

Do not send any item to an address unless it has been provided to you by our customer service team.

Once your return request has been reviewed and approved, we will provide the applicable return address and instructions via email.

Please contact us at kumratfashion@gmail.com before sending any return.

Non-Returnable Items

We do not accept returns for:

• Change-of-mind purchases.
• Items that have been worn, washed, used, altered, or damaged after delivery.
• Items without their original tags or packaging where these were provided.
• Items returned after the applicable return period.
• Sale items or gift cards, unless required by applicable law.

Exchanges

We do not guarantee direct exchanges. If you require a different size or product, you may be required to return the original item in accordance with this policy and place a new order separately.

For size-related returns, the customer is responsible for the return shipping costs.

European Union 14-Day Cooling-Off Period

For customers in the European Union, statutory consumer rights, including any applicable 14-day cooling-off period, will apply where required by applicable law.

Where the statutory cooling-off right applies, it takes precedence over the 10-day return period stated above.

The item must generally be returned in accordance with applicable consumer law, and customers may be responsible for return shipping costs where permitted by law.

Refunds

We do not provide refunds simply because a customer has changed their mind, selected the wrong size, or no longer wants the product.

For an approved return where a refund is legally or otherwise applicable, we will notify you after receiving and inspecting the returned item.

If a refund is approved, it will be processed to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

If you have any questions regarding returns, please contact us at kumratfashion@gmail.com.